Customer Support Agent - Remote

Overview

We are seeking a friendly and empathetic Customer Support Agent to join our remote team based in the United States. As a vital member of our customer service department, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

In Short

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues, escalating complex problems when necessary
• Maintain accurate records of customer interactions and follow-up actions in our CRM system
• Collaborate with other departments to ensure customer satisfaction and improve service quality
• Identify and report common customer issues to help improve products and processes
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development to enhance customer service skills
• Meet or exceed performance metrics related to response times, customer satisfaction, and issue resolution

Requirements

• Excellent verbal and written communication skills with a focus on clarity and empathy
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Ability to multi-task and prioritize in a fast-paced environment
• Patience and active listening skills to understand and address customer needs effectively
• Previous customer service experience preferred
• High school diploma or equivalent required
• Customer service certification is a plus
• Comfortable working remotely and managing time effectively
• Ability to maintain a professional home office environment with a reliable internet connection

Benefits

• Competitive hourly pay rate
• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Support for community engagement through Making Lives Better with RRS, Inc
• Ongoing training and development opportunities
• A diverse and inclusive work environment