Customer Support Agent - Remote

Overview

We are seeking a dedicated and customer-oriented agent to join our team. In this role, you will be responsible for handling customer inquiries via phone and email, addressing issues related to account integration, activation/deactivation, and product support.

In Short

• Respond promptly to customer inquiries via phone and email.
• Assist clients with integration issues and product-related concerns.
• Provide information regarding retirement plan services.
• Troubleshoot and resolve technical issues.
• Utilize Zendesk and Aircall systems for customer interactions.
• Communicate effectively with customers.
• Collaborate with internal teams to resolve customer issues.

Requirements

• High school diploma or equivalent; Bachelor’s degree is a plus.
• Experience in customer service, particularly in technical support, is preferred.
• Familiarity with retirement plans is advantageous.
• Experience with Zendesk and Aircall systems is a plus.
• Strong verbal and written communication skills in English.
• Excellent problem-solving skills and technical aptitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and ability to work independently.
• MUST be able to have completed BACKGROUND CHECK for the project.

Benefits

• Competitive hourly remuneration.
• Opportunity to work in a tech-driven environment.
• Gain experience in customer support and technical troubleshooting.
• Work with cutting-edge AI language models.