Customer Support Agent - Remote

Overview

As a Customer Support Agent, you will be supporting players of a live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other game-related questions.

In Short

• Provide support and answer inquiries for Live Players.
• Gather relevant data from players and offer personalized solutions.
• Stay updated on game features and procedural changes.
• Monitor project productivity and quality targets.
• Report negative trends promptly.
• Maintain healthy KPI results.

Requirements

• Fluent in written and spoken English.
• Excellent written and verbal communication skills.
• 1+ year of customer service or player support experience.
• Hands-on experience with contact center processes.
• Innovative and passionate about user experiences.
• Ability to diagnose and solve complex problems.
• Comfortable in a fast-paced environment.
• Knowledge of video games.
• Technical support experience is a plus.

Benefits

• A fun and dynamic industry.
• Professional and friendly work environment.
• Attractive salary package.
• Support from teammates.
• Access to training and learning programs.