Customer Support Agent - Remote

Overview

At Patrianna, we're seeking a dedicated Customer Support Specialist who thrives in a fast-paced environment and is passionate about delivering exemplary customer service. This role is ideal for someone who is highly communicative, loves solving problems, and is committed to exceeding customer expectations. You will be a crucial part of our Customer Support Team, engaging with customers through email, live chat, and phone calls on a 24/7 rotating schedule that includes weekends and public holidays.

In Short

• Provide accurate information about products and services.
• Resolve issues and answer queries swiftly and professionally.
• Maintain and update customer records and interaction logs accurately.
• Address customer complaints by identifying problems and devising effective solutions.
• Recommend potential products or services by analyzing customer needs.
• Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs.
• Engage customers to foster a positive experience.

Requirements

• Minimum of 1 year in a customer service role, preferably in the igaming industry.
• Bachelor’s degree preferred or at least 2 years of college education.
• Strong contact handling and active listening skills.
• Proficient with Zendesk and IT systems.
• Excellent communication and presentation skills in English.
• Customer-focused and adaptable to different personalities.

Benefits

• Competitive salary.
• Flexible, remote work environment.
• Opportunities for training and development.
• Potential for career growth in a rapidly expanding global company.