Customer Support Agent - Remote

Overview

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.

In Short

• Join a high-growth SaaS company.
• Work as a Customer Support Agent.
• Support clients in EMEA hours (UK/South Africa).
• Respond to client queries and provide first-level support.
• Provide user training and ongoing support.
• Collaborate with product and technology teams.
• Help improve the service for clients.
• Ideal for someone with B2B customer support experience.
• Strong interpersonal and communication skills required.
• Creative problem-solving abilities are a plus.

Requirements

• Background in B2B customer support.
• Experience in a SaaS/Technology organization.
• Strong interpersonal skills.
• Excellent communication skills.
• Creative thinking for problem-solving.

Benefits

• Opportunity to make a real impact.
• Be part of a rapidly growing international client base.
• Support businesses in digitizing their operations.