Customer Support Agent - Remote

Overview

Heidi is on a mission to halve the time it takes to deliver world class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.

In Short

• Act as the first point of contact for customer queries via email and chat.
• Resolve support tickets from initiation to resolution.
• Escalate issues to subject matter experts when needed.
• Update support content based on recurring issues and product updates.
• Audit and review AI Bot responses for improvements.
• Log, track, and resolve customer tickets promptly.
• Diagnose and fix issues, ensuring seamless hand-offs for complex cases.
• Revise and update support materials to reflect current processes.
• Work with technical teams to manage escalations.
• Self-motivated and capable of working independently.

Requirements

• Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and organizational abilities.
• Familiarity with CRM systems and support platforms.
• Self-motivated and capable of working independently.

Benefits

• Flexible hybrid working environment, with 3 days in the office.
• Additional paid day off for your birthday and wellness days.
• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
• A generous personal development budget of $500 per annum.
• Learn from some of the best engineers and creatives.
• Become an owner, with shares (equity) in the company.
• The rare chance to create a global impact.
• Opportunity to fast track your startup career!