Customer Support Agent - Remote

Overview

As a Customer Support Agent at ArcSite, you will provide exceptional support for customer requests, identify sales opportunities, and understand the extensive features of the ArcSite platform.

In Short

• Manage and resolve inbound customer requests.
• Handle billing and administrative matters.
• Provide product troubleshooting assistance.
• Document bugs and capture customer feedback.
• Investigate effective solutions to customer challenges.
• Identify high-potential prospects for the sales team.
• Maintain professionalism and customer satisfaction.
• Achieve Key Performance Indicators (KPIs).
• Create and maintain documentation of support processes.
• Communicate customer insights to product teams.

Requirements

• Strong communication skills.
• Ability to handle multiple customer requests.
• Experience in customer support or related field.
• Proficient in documenting processes and procedures.
• Ability to work collaboratively across teams.
• Commitment to achieving KPIs.

Benefits

• Work in an innovative company.
• Opportunity for professional growth.
• Be part of a dynamic team.