Strategic Account Manager - Remote

Overview

ArcSite is seeking a Strategic Account Manager to build and grow relationships with key customers, driving retention and expansion while aligning solutions with business goals.

In Short

• Serve as the primary contact for strategic accounts.
• Build trusted partnerships with senior stakeholders.
• Identify upsell and cross-sell opportunities.
• Develop account plans and lead business reviews.
• Resolve issues and champion customer needs.
• Collaborate with Product, Marketing, Sales, and Customer Success teams.
• Maintain accurate CRM data and forecasts.
• Manage renewals and negotiate agreements.
• Demonstrate commercial acumen in contract management.
• Analyze customer data to guide business reviews.

Requirements

• Proven ability to manage high-value accounts.
• Track record in churn prevention and revenue expansion.
• Skilled in building trust with C-level executives.
• Strong strategic thinking and account planning skills.
• Experience in negotiation and contract management.
• Ability to interpret customer usage and ROI data.

Benefits

• Remote-first work environment.
• Opportunity for career growth.
• Collaborative team culture.
• Impactful role in shaping customer success.
• Supportive of professional development.