Seasonal Consumer Enrollment Supervisor - Remote

Overview

This role involves managing a remote team of support staff in the health insurance sector, focusing on customer enrollment for ACA health coverage.

In Short

• Manage a remote team of 6-10 support staff.
• Become a licensed health insurance agent.
• Monitor and analyze performance metrics.
• Provide feedback on customer interactions.
• Support daily team management activities.
• Handle first level escalations.
• Collaborate with cross-functional teams.

Requirements

• Residency in Ohio, Tennessee, Utah, or Virginia.
• 2+ years of customer service management experience.
• 5+ years of combined education, work, and/or volunteer experience.
• Dedicated remote workspace.
• Noise-free environment for privacy.
• Bonus: Experience in a call center environment.

Benefits

• Fully remote employment.
• Hourly wage: $20 ($21 for bilingual in Spanish).
• Provided computer and equipment.
• Monthly internet stipend.
• Paid training.
• Performance-based bonus opportunity.
• Overtime opportunities.