Remote Otter LogoRemoteOtter

Support Agent - Remote

Posted 55 weeks ago
Customer Service
Full Time
Latin America, Sri Lanka, Vietnam, Benin, Burkina Faso, C么te D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, Togo, Tanzania

Overview

The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.

In Short

  • Respond and solve the needs of our users through ticketing packages
  • Achieve the objectives set by your team based on the operation
  • Report immediate and prioritized needs of our users
  • Fulfill a working day
  • Attend team meetings

Requirements

  • Experience in customer support with technology programs
  • Availability of schedule
  • Have computer equipment and stable internet access
  • Demonstrated analytical, empathic skills and teamwork
  • Curiosity and proactive
  • Familiarity with cryptocurrency
  • English speaker

Benefits

  • Opportunity to work in a dynamic team
  • Engagement with a diverse user base
  • Development of customer support skills
  • Exposure to cryptocurrency technologies
Airtm logo

Airtm

Airtm is a financial technology company dedicated to addressing the challenges of money in Latin America, where currency instability hampers wealth preservation and global economic participation. The company aims to empower individuals in the region by providing them with a globally connected dollar account, enabling them to save, spend, send, and receive dollars as if they were in the United States. With over four million users already benefiting from its services, Airtm is on a mission to extend financial freedom to an additional 96 million people. The company is focused on building robust financial operations and controllership functions to support its growth and enhance its impact in the region.

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