Product Support Agent - Remote

Overview

As a Product Support Agent at Flowhub, you will play a vital role in ensuring that our customers have a world-class experience while using our cannabis solutions. You will assist customers with various inquiries and help them navigate our applications effectively.

In Short

• Field and resolve customer inquiries via phone, email, and screen sharing.
• Manage communication around customer support inquiries.
• Maintain accurate records of support requests.
• Assist customers with basic and complex issues.
• Escalate questions and technical inquiries as needed.
• Work remotely with a stable internet connection.
• Provide empathetic support to clients.
• Utilize office software and adapt to new technology.
• Meet established SLAs for customer support.
• Available for afternoons, weekends, and holidays.

Requirements

• Minimum one year of experience in customer support or cannabis industry experience.
• Typing speed of at least 45 WPM.
• Familiarity with Windows, iOS, and Mac operating systems.
• Proficient in G-Suite applications.
• Ability to troubleshoot and follow processes.
• Strong problem-solving skills.
• Willingness to learn new features and compliance laws.
• Excellent communication and listening skills.
• A genuine interest in customer experience.
• Must be located in the USA, excluding CA, NY, or WA.

Benefits

• Competitive salary based on location and experience.
• Equity opportunities.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan.
• Paid holidays and unlimited paid time off.
• Other competitive benefits.