Support Agent – Multi-Product Portfolio - Remote

Overview

Are you a problem-solver with a knack for technical troubleshooting and a passion for helping users get the most out of cutting-edge products? Join our dynamic team as a Support Agent, where you’ll play a crucial role in ensuring seamless experiences across our diverse product portfolio: the Gallery, Studio App, Studio Developer Platform, and our upcoming White-Labeled Enterprise Gallery.

In Short

• Handle customer inquiries spanning from basic troubleshooting to complex technical issues.
• Collaborate with individual users, developers, and enterprise clients to resolve issues and optimize their use of our platforms.
• Create and maintain tutorials, FAQs, and documentation to empower users and scale support solutions.
• Dive deep into debugging and troubleshooting using tools like Auth0, Stripe, and our proprietary platforms.
• Contribute to improving our support workflows and building self-service resources.

Requirements

• Strong problem-solving skills.
• Experience in technical support or customer service.
• Familiarity with debugging tools and techniques.
• Ability to create clear and concise documentation.
• Excellent communication skills.

Benefits

• Opportunity to work with cutting-edge products.
• Dynamic and collaborative team environment.
• Flexible working hours.
• Remote work opportunity.