Manager of Product Support - Remote

Overview

As a Manager of Product Support at Zscaler, you will lead a team dedicated to delivering high-impact customer experiences and innovative solutions in a hybrid work environment.

In Short

• Lead and manage a team of Product Support professionals.
• Establish operational goals and delegate assignments.
• Promote a growth mindset within the team.
• Collaborate with Support, Engineering, Ops, and Sales teams.
• Support Customer Success Managers with project plans.
• Provide technical leadership during major incidents.
• Resolve complex technical issues for clients.
• Ensure customer satisfaction and technology adoption.
• Foster a customer-centric culture.
• Work in a fast-paced and collaborative environment.

Requirements

• 5+ years of experience managing teams.
• University degree in IT or related field.
• Knowledge of web-based security and network infrastructure.
• Customer management skills during post-incident response.

Benefits

• Comprehensive health plans.
• Vacation and sick time off plans.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks.