As a Manager of Product Support at Zscaler, you will lead a team dedicated to delivering high-impact customer experiences and innovative solutions in a hybrid work environment.
In Short
Lead and manage a team of Product Support professionals.
Establish operational goals and delegate assignments.
Promote a growth mindset within the team.
Collaborate with Support, Engineering, Ops, and Sales teams.
Support Customer Success Managers with project plans.
Provide technical leadership during major incidents.
Resolve complex technical issues for clients.
Ensure customer satisfaction and technology adoption.
Foster a customer-centric culture.
Work in a fast-paced and collaborative environment.
Requirements
5+ years of experience managing teams.
University degree in IT or related field.
Knowledge of web-based security and network infrastructure.
Customer management skills during post-incident response.