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Manager of Product Support - Remote

Posted 2 weeks ago
Customer Service
Full Time
Japan

Overview

As a Manager of Product Support at Zscaler, you will lead a team dedicated to delivering high-impact customer experiences and innovative solutions in a hybrid work environment.

In Short

  • Lead and manage a team of Product Support professionals.
  • Establish operational goals and delegate assignments.
  • Promote a growth mindset within the team.
  • Collaborate with Support, Engineering, Ops, and Sales teams.
  • Support Customer Success Managers with project plans.
  • Provide technical leadership during major incidents.
  • Resolve complex technical issues for clients.
  • Ensure customer satisfaction and technology adoption.
  • Foster a customer-centric culture.
  • Work in a fast-paced and collaborative environment.

Requirements

  • 5+ years of experience managing teams.
  • University degree in IT or related field.
  • Knowledge of web-based security and network infrastructure.
  • Customer management skills during post-incident response.

Benefits

  • Comprehensive health plans.
  • Vacation and sick time off plans.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks.
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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