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Manager of Product Support - Remote

Posted 2 weeks ago

Overview

As a Manager of Product Support at Zscaler, you will lead a team dedicated to delivering high-impact customer experiences and innovative solutions in a hybrid work environment.

In Short

  • Lead and manage a team of Product Support professionals.
  • Establish operational goals and delegate assignments.
  • Promote a growth mindset within the team.
  • Collaborate with Support, Engineering, Ops, and Sales teams.
  • Support Customer Success Managers with project plans.
  • Provide technical leadership during major incidents.
  • Resolve complex technical issues for clients.
  • Ensure customer satisfaction and technology adoption.
  • Foster a customer-centric culture.
  • Work in a fast-paced and collaborative environment.

Requirements

  • 5+ years of experience managing teams.
  • University degree in IT or related field.
  • Knowledge of web-based security and network infrastructure.
  • Customer management skills during post-incident response.

Benefits

  • Comprehensive health plans.
  • Vacation and sick time off plans.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks.

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