Production Support Manager - Remote

Overview

Auxo Solutions is seeking a highly organized and proactive Production Support Manager to oversee production support ticketing, triaging, client communications, overall client satisfaction, and the removal of blockers. This role acts as the primary liaison between clients and internal teams, ensuring smooth operations and exceptional service delivery.

In Short

• Oversee production support ticketing and prioritize issues.
• Maintain regular communication with clients regarding issue status.
• Ensure high levels of client satisfaction.
• Identify and remove blockers to maintain workflow.
• Serve as the main point of contact between clients and internal teams.
• Handle basic project management tasks.
• Generate and present regular reports on ticket status.
• Identify areas for process improvement.

Requirements

• 4 years of experience in a technical project management role.
• 2 years of Production support experience.
• Understanding of the software development lifecycle (SDLC).
• Strong client engagement skills.
• Excellent communication and interpersonal skills.
• Strong proficiency with JIRA.
• Experience as a Scrum Master is preferred.
• Experience working in a start-up environment is preferred.

Benefits

• Opportunity to work in a dynamic environment.
• Collaborate with a team of experienced professionals.
• Contribute to innovative projects.