Viber Support Agent - Remote

Overview

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

In Short

• Provide fast and professional off-line (Email, live-chat) response to users issues
• Maintain a high level of users satisfaction
• Investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles
• Identify and report on trends, repeated issues and urgent bugs.

Requirements

• Proficient in English and Ukrainian at either native or professional level
• A problem solver with an innate sense of curiosity and passion about helping people
• Enthusiastic smartphone user (Active Viber user – a major advantage)
• Microsoft or Mac OS’s savvy
• Willingness to participate in a 24/7 rotating roster which predominately includes after-hours shift
• Attention to details
• Team player
• Experience in customer support or customer service will be a plus.

Benefits

• Full time job. We’re working in hybrid mode (from home and the office).