Support Agent II - Remote

Overview

The Support Agent will serve as a key point of contact for support-related issues, requiring exceptional customer support skills and technical acumen.

In Short

• Resolve routine and complex problems and communicate solutions.
• Respond to customer queries through calls, chat, and email.
• Analyze customer needs and consult with relevant departments.
• Troubleshoot customer issues on supported operating systems and browsers.
• Support internal and external projects collaboratively.
• Maintain representative metric goals and adhere to case management guidelines.
• Assist early career team members and new hires as needed.

Requirements

• High school diploma or GED with 1+ years of customer support experience preferred.
• Working knowledge of Microsoft Office Suite and other computer applications.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• Health Savings and Flexible Spending Accounts.
• 401(k) and Roth 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program.
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.