Instant Support Agent - Remote

Posted 23 weeks ago

Customer Service

Full Time

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Customer Satisfaction

Database Management

Communication Skills

Attention TO Detail

Overview

The Instant Support Agent is responsible for providing prompt and effective customer support through chat and email, ensuring customer satisfaction and issue resolution.

In Short

Respond promptly to customer queries via chat and email.
Assist customers with product information, troubleshooting, and order management.
Follow up on customer issues to ensure resolution and satisfaction.
Update and maintain customer records in the database.
Share insights from customer interactions to help improve services and processes.

Requirements

Proven experience in a chat-based customer support role.
Exceptional written communication and interpersonal skills.
Strong attention to detail and ability to prioritize tasks.
Familiarity with chat support platforms and tools.
A proactive approach to identifying and solving customer needs.

Benefits

Flexible working hours.
Opportunity to work remotely.
Supportive team environment.
Professional development opportunities.
Health and wellness benefits.

Consult2Hire

Consult2Hire is a forward-thinking company dedicated to enhancing sustainability practices within organizations. They focus on analyzing data related to environmental, social, and governance (ESG) initiatives, helping businesses identify areas for improvement and implement effective strategies. With a commitment to staying updated on global sustainability trends and regulations, Consult2Hire collaborates with various teams to develop and support company-wide sustainability goals, ensuring a positive impact on both the environment and society.

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