Patient Support Supervisor - Remote

Overview

The Patient Support Supervisor assists the Patient Support Department in executing strategies and objectives to provide best-in-class support to patients and the SPR Sales Team. This role involves managing staff, supporting patients, and ensuring effective departmental operations.

In Short

• Provide superior support to patients and the SPR Sales Team.
• Assist with patient follow-up and product education.
• Manage administrative tasks including patient documentation.
• Supervise team members and recommend process improvements.
• Conduct training for new hires and ongoing performance improvement.
• Ensure compliance and accurate data entry.
• Collaborate with management on departmental processes.
• Serve as a resource for resolving complex patient issues.
• Maintain effective communication with all stakeholders.
• Work in a flexible environment with minimal travel.

Requirements

• BA/BS Degree or equivalent experience.
• Proven success in a Patient Support role.
• Strong problem-solving and communication skills.
• Ability to work effectively in a team environment.
• Proficient in MS Word and Excel.
• Ability to manage shifting priorities.
• Strong self-starter and leader.
• Technological knowledge.
• Critical thinking skills.
• Ability to thrive in a fast-paced environment.

Benefits

• Flexible working hours.
• Opportunity for career growth.
• Supportive work environment.
• Minimal travel requirements.
• Training and development opportunities.