Bilingual Member Support Experience Agent - Remote

Overview

The Bilingual Member Support Experience Agent provides first-class customer service to Nonstop Health members, addressing medical benefit inquiries and ensuring a positive experience.

In Short

• Respond to member inquiries via phone and email.
• Provide detailed medical benefit information.
• Assist members in navigating insurance forms.
• Work with medical carriers and service providers to resolve issues.
• Maintain high customer satisfaction and build relationships.
• Adhere to HIPAA regulations and confidentiality agreements.
• Commit to professional development and ongoing training.
• Adapt to changing requirements with a positive attitude.
• Utilize Google Suite and CRM systems effectively.
• Must have a dedicated workspace and reliable internet.

Requirements

• Bilingual proficiency required.
• 3+ years in a customer-facing support role.
• Strong problem-solving and critical thinking skills.
• Excellent organizational and multitasking abilities.
• Ability to communicate effectively with clients and team members.
• Detail-oriented with a customer-first approach.
• Familiarity with medical insurance and benefits.
• Willingness to work a flexible schedule if needed.
• Experience navigating multiple information sources.
• Proficient with Google Suite products.

Benefits

• Full-time, hourly position with a competitive rate.
• Internet allowance provided.
• Fully remote work environment.
• Monday to Friday schedule with no weekends.
• 401(k) plan with employer matching.
• Comprehensive medical, dental, and vision benefits.
• 100% employer-paid premiums after the introductory period.
• Voluntary benefits for employees and dependents.