Provider Experience Support Agent - Remote

Overview

Join a mission-driven Provider Experience team that is focused on building an exceptional experience for our providers. The ideal candidate thrives in an environment where they are able to both help individual providers and build our operational processes that will enable the function to continue to scale.

In Short

• Respond to provider queries in a timely and accurate way via ZenDesk.
• Identify provider needs and enable providers to use specific proprietary provider tools.
• Analyze and report on product errors.
• Update internal databases with information about accounts and technical issues.
• Share feature requests and effective workarounds with team members.
• Manage and support our active provider network.
• Develop a deep understanding of the Modern Health provider journey.
• Create, maintain, and improve on our tools and documentation.
• Collaborate with cross-functional teams for process improvement.
• Complete process improvement projects as needed.

Requirements

• 1-2 years experience as a support agent or similar role.
• Experience using help desk software and remote support tools.
• Understanding of how database systems work.
• Excellent communication and problem-solving skills.
• Ability to balance competing priorities.
• Structured thinker and solution-oriented problem solver.
• Comfortable working across multiple technical systems.
• Initiative and ability to build things from scratch.
• Great at building relationships and identifying pain points.
• Ability to thrive in a rapidly changing environment.

Benefits

• Medical / Dental / Vision / Disability / Life Insurance.
• High Deductible Health Plan with HSA option.
• Flexible Spending Account (FSA).
• Access to coaches and therapists through Modern Health's platform.
• Generous Time Off.
• Company-wide Collective Pause Days.
• Parental Leave Policy.
• Professional Development Stipend.
• 401k and Financial Planning Benefit.
• Annual Wellness Stipend.