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Experience Apps Support Analyst - Remote

Posted 1 week ago

Overview

The Experience Apps Support Analyst at Keyloop is responsible for providing excellent support services to ensure customer satisfaction and contribute to the company's growth and profitability.

In Short

  • Own and resolve customer support cases effectively.
  • Communicate empathetically with customers and team members.
  • Document solutions and create written guidance.
  • Coach and mentor colleagues to enhance support knowledge.
  • Conduct root cause analysis for issues.
  • Identify training gaps and recommend improvements.
  • Utilize resources to expand personal knowledge of Keyloop products.
  • Plan and prioritize workload to meet deadlines.
  • Engage in case reduction initiatives.
  • Support customers to achieve high performance and satisfaction.

Requirements

  • Experience in customer support.
  • Knowledge of ERP application support.
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to articulate complex problems simply.
  • Understanding of customer expectations.
  • Ability to influence and overcome objections.
  • Experience in the automotive industry is desirable.
  • SQL server and database skills are a plus.

Benefits

  • Opportunity to work in a dynamic and innovative environment.
  • Professional development and training opportunities.
  • Collaborative team culture.
  • Flexible working arrangements.
  • Contribute to a leading technology platform in the automotive industry.

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