Experience Apps Support Analyst - Remote

Overview

The Experience Apps Support Analyst at Keyloop is responsible for providing excellent support services to ensure customer satisfaction and contribute to the company's growth and profitability.

In Short

• Own and resolve customer support cases effectively.
• Communicate empathetically with customers and team members.
• Document solutions and create written guidance.
• Coach and mentor colleagues to enhance support knowledge.
• Conduct root cause analysis for issues.
• Identify training gaps and recommend improvements.
• Utilize resources to expand personal knowledge of Keyloop products.
• Plan and prioritize workload to meet deadlines.
• Engage in case reduction initiatives.
• Support customers to achieve high performance and satisfaction.

Requirements

• Experience in customer support.
• Knowledge of ERP application support.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to articulate complex problems simply.
• Understanding of customer expectations.
• Ability to influence and overcome objections.
• Experience in the automotive industry is desirable.
• SQL server and database skills are a plus.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Professional development and training opportunities.
• Collaborative team culture.
• Flexible working arrangements.
• Contribute to a leading technology platform in the automotive industry.