Apps Support Analyst L2 - Remote

Overview

The Apps Support Analyst is responsible for providing technical and business support for users of Citi Applications, integrating in-depth knowledge with industry standards to solve complex problems.

In Short

• Provide technical support for Citi Applications.
• Act as a liaison between users and technology teams.
• Participate in application releases and disaster recovery testing.
• Analyze applications for risks and security issues.
• Develop and maintain technical support documentation.
• Utilize analytical thinking and knowledge of data analysis tools.
• Work independently with limited supervision.
• Communicate effectively with stakeholders.
• Contribute to support project initiatives.
• Ensure quality of work impacts business effectiveness.

Requirements

• 2-5 years of experience in L2 application support.
• Knowledge of Linux and Unix platforms.
• Proficiency in Oracle and SQL database management.
• Experience with monitoring and ticketing tools.
• Understanding of application support models.
• Professional level English communication skills.
• Basic understanding of financial markets.
• Good customer service and interpersonal skills.
• Ability to evaluate complex situations.
• Bachelor’s degree or equivalent experience.

Benefits

• Equal opportunity employer.
• Supportive work environment.
• Career development opportunities.
• Access to reasonable accommodations.
• Participation in diverse projects.