Support Analyst I - Remote

Overview

As a Support Analyst I at Panopto, you'll be the first responder in helping our users succeed by solving problems and delivering exceptional customer experiences.

In Short

• Be the first responder for user support.
• Prioritize support tickets and assess issues.
• Collaborate with a team of experts for effective solutions.
• Shape the internal Knowledge Base for better resource access.
• Gain hands-on experience in a fast-paced tech environment.
• Grow skills in customer support and technical troubleshooting.
• Work in a fun, dynamic teamwork setting.
• Proactively build a pool of talented professionals for future opportunities.
• Connect with passionate, results-driven individuals.
• Exciting opportunities for career advancement.

Requirements

• Passion for solving problems.
• Strong communication skills.
• Ability to work in a team environment.
• Experience in customer support is a plus.
• Technical troubleshooting skills.
• Willingness to learn and adapt.
• Detail-oriented approach to tasks.
• Ability to manage multiple priorities.
• Familiarity with Knowledge Base systems is a plus.
• Results-driven mindset.

Benefits

• Opportunity for career growth.
• Dynamic and supportive team environment.
• Hands-on experience in tech support.
• Access to training and development resources.
• Flexible work environment.
• Engaging company culture.
• Potential for future opportunities.
• Competitive compensation.
• Health and wellness benefits.
• Work-life balance initiatives.