Are you ready to shape and build something new? At TechTellent, we're looking for a Support Analyst to join our brand-new support team, dedicated to running our B2C game development platform. This is your chance to make an impact by fixing processes, tackling incidents, and ensuring seamless operations for our cutting-edge products.

In Short

Shape the Future: You'll play a key role in building and refining our support processes from the ground up.
Autonomy: Enjoy the freedom to own your work and innovate in a supportive environment.
Challenging and Rewarding: Work on meaningful tasks that go beyond incident resolution, including trend and root cause analysis.
Stakeholder Exposure: Collaborate with diverse teams and stakeholders, enhancing your skills and broadening your impact.

Requirements

Experience: 1–3 years in a Support or Incident Analyst role, ideally within the gambling or betting industry.
Technical Proficiency: Familiarity with AWS, monitoring tools (New Relic, Grafana), and tech stacks (.NET, Java).
Communication Skills: A strong command of English and the ability to work with stakeholders effectively.
Problem-Solving Mindset: Analytical and quality-focused, with the initiative to fix issues and improve systems.
Collaborative Spirit: Work independently or as part of a team, always striving for excellence.

Benefits

Opportunity to shape and refine support processes.
Autonomy in your work.
Engagement in meaningful tasks beyond incident resolution.
Collaboration with diverse teams.

TechTellent

TechTellent is a fast-growing global IT, tech, and software development company that embodies the fusion of technology, excellence, and talent. With a focus on innovation and staying ahead of industry trends, TechTellent develops its own IT and software products, leveraging the unique engineering excellence and deep industry expertise of its team members. The company fosters a people-driven culture that values collaboration and encourages individual contributions, creating a supportive environment where employees can thrive. TechTellent's mission is to fuel passions through dynamic projects, ensuring that every team member's voice is heard and their talents are aligned with challenging tasks.

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