The IT Support Analyst at Life360 will provide technical assistance and support to employees, troubleshoot hardware and software issues, and maintain IT systems in a remote-first environment.

In Short

Provide technical support for hardware and software issues.
Develop SLAs for IT support.
Diagnose and resolve technical problems.
Maintain documentation of IT assets.
Assist in onboarding and offboarding users.
Support network environments and components.
Communicate effectively with users.
Provide training and guidance documentation.
Work in a remote-first team.
Participate in on-call rotations.

Requirements

3+ years of IT support experience.
Strong critical thinking skills.
Familiarity with MacOS, Windows, iOS, and Android.
Experience with SaaS applications.
Good communication skills.
Experience with MDMs.
Ability to troubleshoot effectively.
Experience with AWS and GitHub is a bonus.
Experience working within a ticketing system.
Intermediate understanding of AI/LLM limitations.

Benefits

Competitive salary and benefits.
100% paid medical, dental, and vision insurance.
401(k) with company matching.
Flexible PTO and company-wide days off.
Learning and development programs.
Equipment support for remote work.
Free Life360 Platinum Membership.
Free Tile Products.

Life360

Life360 is a leading technology company dedicated to keeping families connected and safe through its innovative mobile app and Tile tracking devices. With a mission to empower members to protect their loved ones, pets, and belongings, Life360 offers a range of services including location sharing, safe driver reports, and emergency crash detection. Serving approximately 77 million monthly active users across over 170 countries, Life360 has established itself as a household name in family safety. The company operates with a remote-first model, employing over 500 individuals who collaborate to enhance everyday family life and deliver exceptional customer experiences. Life360 values diversity, teamwork, and a culture of integrity, making it a dynamic and inclusive workplace.

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