IT Support Analyst - Remote

Overview

The IT Support Analyst at Life360 will provide technical assistance and support to employees, troubleshoot hardware and software issues, and maintain IT systems in a remote-first environment.

In Short

• Provide technical support for hardware and software issues.
• Develop SLAs for IT support.
• Diagnose and resolve technical problems.
• Maintain documentation of IT assets.
• Assist in onboarding and offboarding users.
• Support network environments and components.
• Communicate effectively with users.
• Provide training and guidance documentation.
• Work in a remote-first team.
• Participate in on-call rotations.

Requirements

• 3+ years of IT support experience.
• Strong critical thinking skills.
• Familiarity with MacOS, Windows, iOS, and Android.
• Experience with SaaS applications.
• Good communication skills.
• Experience with MDMs.
• Ability to troubleshoot effectively.
• Experience with AWS and GitHub is a bonus.
• Experience working within a ticketing system.
• Intermediate understanding of AI/LLM limitations.

Benefits

• Competitive salary and benefits.
• 100% paid medical, dental, and vision insurance.
• 401(k) with company matching.
• Flexible PTO and company-wide days off.
• Learning and development programs.
• Equipment support for remote work.
• Free Life360 Platinum Membership.
• Free Tile Products.