IT Support Analyst - Remote

Overview

As an IT Support Analyst at BlackCloak, you will be the first point of contact for internal IT support, helping to protect corporate executives and high-profile individuals from digital threats.

In Short

• Serve as the first point of contact for IT Help Desk.
• Provide responsive and resourceful support.
• Escalate issues to appropriate stakeholders when needed.
• Work with the Information Security team.
• Create and update documentation.
• Participate in compliance efforts.
• Detail-oriented and enjoys troubleshooting.
• Opportunity to level up IT skills.
• Support high-profile clients.
• Mitigate risks to clients' digital lives.

Requirements

• Experience in IT support or help desk roles.
• Strong troubleshooting skills.
• Detail-oriented mindset.
• Ability to work under pressure.
• Familiarity with information security practices.
• Excellent communication skills.
• Willingness to learn and grow in the role.
• Ability to document processes and procedures.
• Team player with a proactive approach.
• Passion for helping others.

Benefits

• Opportunity to work with high-profile clients.
• Professional development opportunities.
• Supportive team environment.
• Competitive salary and benefits.
• Work-life balance.
• Access to the latest technology.
• Contribute to meaningful work.
• Flexible working arrangements.
• Engaging company culture.
• Health and wellness programs.