Enterprise Relationship Manager - Remote

Overview

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.

In Short

• Build and maintain relationships with enterprise clients
• Gain an understanding of clients' primary needs and support their cybersecurity efforts
• Work collaboratively with the sales, delivery, and security teams
• Provide ongoing support to clients
• Monitor client accounts and identify potential issues
• Communicate updates and utilization highlights to clients
• Support a consistent and positive client experience
• Gather client feedback for product improvement
• Utilize CRM to track activity and analyze data
• Support efforts to achieve key metrics

Requirements

• Bachelor’s degree in a relevant field; advanced degree is a plus
• 2+ years experience in customer success or account management
• Familiarity with cybersecurity and privacy concepts
• Strong communication and interpersonal skills
• Ability to gather and interpret information
• Motivated to deliver great results
• Strong organizational and time management skills
• Willingness to travel to meet with clients when necessary

Benefits

• Opportunity to make a significant impact
• Dynamic team environment
• Focus on personal and professional growth
• Engagement in meaningful work