Enterprise Relationship Manager - Remote

Overview

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.

In Short

• Build and maintain relationships with enterprise clients
• Gain an understanding of clients' primary needs and support their cybersecurity efforts
• Collaborate with sales, delivery, and security teams for seamless onboarding
• Provide ongoing support to maximize the value of our services
• Monitor client accounts and recommend solutions for potential issues
• Communicate updates and utilization highlights to clients
• Work with internal teams to ensure client satisfaction
• Support a consistent and positive client experience
• Gather client feedback for product improvement
• Utilize CRM to track activity and analyze data

Requirements

• Bachelor’s degree in a relevant field; advanced degree is a plus
• 2+ years experience in customer success or account management
• Familiarity with cybersecurity and privacy concepts
• Strong communication and interpersonal skills
• Ability to gather and interpret information
• Motivated to deliver great results
• Strong organizational and time management skills
• Willingness to travel to meet with clients when necessary

Benefits

• Opportunity to work with high-profile clients
• Dynamic and collaborative work environment
• Impactful role in client success and satisfaction
• Professional development opportunities