IT Support Analyst II - Remote

Overview

As an IT Support Analyst II at Super.com, you will provide advanced troubleshooting for technical issues, focusing on cloud applications, user access, networking, and security concerns in a fully remote environment.

In Short

• Provide in-depth technical support for cloud-based applications and security.
• Act as an escalation point for Google Workspace and SaaS tools.
• Troubleshoot SaaS, hardware, and cloud security issues.
• Support macOS, Windows, and mobile device management solutions.
• Contribute to IT documentation and knowledge base articles.
• Adapt to new cloud-first technologies and tools.
• Collaborate with IT leadership on new IT solutions.
• Identify trends in recurring IT issues for long-term fixes.
• Enhance automation and self-service solutions for IT requests.

Requirements

• 3-4+ years of IT support experience in a cloud-first environment.
• Strong experience with Google Workspace and Okta SSO.
• Proficiency in troubleshooting SaaS applications and cloud security tools.
• Hands-on experience with macOS, Windows, and MDM tools.
• Understanding of networking fundamentals.
• Familiarity with automation and scripting.
• Excellent communication skills with a customer-focused approach.
• Ability to work independently in a remote environment.

Benefits

• Opportunity for career growth and learning.
• Supportive and innovative work environment.
• Flexible work arrangements.
• Access to new technologies and tools.
• Collaborative team culture.