Senior Product Manager, Retention & Engagement - Remote

Overview

The Senior Product Manager will drive the vision, strategy, and execution of engagement and retention initiatives for Super+ members, focusing on enhancing the customer experience through data-driven decision making and collaboration with cross-functional teams.

In Short

• Lead the Travel Product team to enhance retention and engagement strategies.
• Communicate core Travel Cashback value propositions and optimize membership benefits.
• Expand S+ Value through new partnerships and benefits.
• Invest in systems for exceptional user experience and customer support.
• Set quarterly goals (OKRs) and lead a Mission-Aligned Team (MAT).
• Collaborate across teams to avoid feature collisions and share insights.
• Drive outcomes and be accountable for team performance.
• Lead product requirements and experimentation based on data analysis.
• Manage stakeholders and influence key executives.
• Build customer empathy through research and engagement with the product.

Requirements

• 3+ years in B2C product management with a focus on retention and engagement.
• Experience executing on product roadmaps and shipping features.
• Proven success in launching products from 0 to 1 and scaling them.
• Strong project management and communication skills.
• Data-driven analytical thinking with a bias for action.
• Ability to thrive in ambiguity and a flexible mindset.
• Hands-on execution with strategic foresight.
• Excitement for the role and willingness to learn.

Benefits

• Opportunity for career progression and personal growth.
• Collaborative and supportive team environment.
• Access to resources and autonomy to deliver impactful results.
• Regular exposure to executives and high-visibility projects.
• Focus on employee well-being and work-life balance.