IT Support Analyst - Remote

Overview

An overview paragraph about the job

In Short

• Configure and maintain hardware and software for desktop, laptop, and server systems.
• Troubleshoot and resolve issues related to Windows OS, Office 365, network connectivity, and cloud services.
• Provide technical support to internal users, ensuring timely issue resolution.
• Assist with new system rollouts, updates, and equipment setup.
• Perform daily system health checks to ensure operational efficiency.
• Maintain IT records and documentation, including issue tracking and resolutions.
• Support Active Directory, DNS, DHCP, and cloud technologies such as AWS and Azure.
• Ensure adherence to IT security and compliance policies.
• Collaborate with internal teams to improve IT processes and efficiency.

Requirements

• Proven experience in IT support or a similar role.
• Strong knowledge of Windows OS and Office 365.
• Experience with network troubleshooting and cloud services.
• Familiarity with Active Directory, DNS, and DHCP.
• Knowledge of AWS and Azure is a plus.
• Excellent problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Work with a leading retail company.
• Access to the latest technology and tools.