Member Support Agent with French - Remote

Overview

As a Customer Service Specialist with German, you will help businesses in Germany succeed by providing exceptional support and solving customer problems.

In Short

• Spot patterns to identify areas for improvement
• Ensure the best support experience for members
• Tackle banking challenges like unfamiliar transactions
• Mentor new team members and assist with back office tasks

Requirements

• Excellent spoken and written German skills
• Good spoken and written English skills
• Proficiency in Kustomer, GSuite, and Jira
• Confidence in customer interactions
• Strong problem-solving skills
• Organizational skills
• Experience in customer service for the finance industry
• Experience in startups

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Personal L&D budget of 1000 BGN per year
• Health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks and drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave