French Speaking IT Support Agent - Remote

Overview

Patrique Mercier Recruitment Nordic is thrilled to offer an exciting opportunity for a French Speaking IT Support Agent to join our team in a remote capacity while living in Greece. In this role, you will provide top-notch technical assistance to French-speaking clients, helping them navigate their IT-related challenges and ensuring smooth operations. With your strong communication skills and technical knowledge, you will play a vital role in delivering excellent customer service and support. If you're looking to utilize your skills and enjoy working in a multicultural environment, we encourage you to apply!

In Short

• Deliver outstanding IT support to French-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues related to software, hardware, and networking.
• Assist users with product setup, installations, and general inquiries.
• Document customer interactions and maintain detailed records of solutions provided.
• Collaborate with other support teams to enhance service quality and efficiency.
• Gather customer feedback to identify areas for service improvements.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Technical knowledge in IT support.
• Ability to troubleshoot technical issues.
• Experience in customer service.

Benefits

• Work in a multicultural environment.
• Remote work flexibility.
• Opportunity to enhance technical skills.