French Speaking Banking Industry Support Agent - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to offer a unique opportunity for a French Speaking Banking Industry Support Agent in a remote role based in Greece. This position is ideal for individuals who are fluent in French and have significant experience in customer service within the banking sector. In this role, you will support French-speaking clients by addressing their inquiries, providing guidance on banking products and services, and ensuring a high level of customer satisfaction—all from the comfort of your home.

In Short

• Provide timely and effective support to customers regarding banking products and services in French.
• Assist clients with account management, transactions, and general banking inquiries.
• Identify and resolve banking service-related issues while ensuring compliance with industry regulations.
• Accurately document customer interactions and resolutions in the CRM system.
• Educate clients about banking policies, procedures, and new service features available.
• Work collaboratively with internal teams to enhance the service experience and client satisfaction.
• Engage in continuous learning to remain informed about banking regulations and industry best practices.

Requirements

• Fluency in French.
• Experience in customer service, preferably in the banking sector.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Familiarity with CRM systems.
• Knowledge of banking products and services.
• Problem-solving skills and attention to detail.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic and supportive environment.
• Continuous training and development opportunities.
• Competitive salary and benefits package.