Banking Support Agent in German - Remote

Overview

In this remote Customer Support role, you'll be the friendly voice for our German-speaking customers, ensuring their experience is smooth and positive.

In Short

• Deliver exceptional service through inbound calls in German and English.
• Connect with potential clients via phone and email.
• Develop and manage your sales pipeline.
• Consult with small-to-medium businesses for tailored solutions.
• Utilize innovative customer support tools.
• Fluency in German (C1-C2) and proficiency in English (B2) required.
• Previous experience in Customer Service is a plus.
• Strong problem-solving skills and attention to detail needed.
• Comfortable using communication tools and customer support software.
• Enjoy remote work from home in Greece.

Requirements

• Fluency in German (C1-C2 level) and proficiency in English (B2 level).
• Exceptional communication and writing skills.
• Experience in a Contact Centre or Customer Service role is a plus.
• Strong problem-solving skills.
• Tech-savvy and comfortable with customer support software.

Benefits

• Monthly base salary of 1250 EUR gross per 14 months.
• Performance bonus of 10% monthly.
• Meal allowance of 3 EUR per day (Year 1) and 6 EUR per day (Year 2+).
• Free health insurance after 6 months.
• Free gym membership and well-being activities.
• Predictable work schedule with guaranteed days off.
• Growth opportunities in a thriving tech company.