Customer Agent (Banking, German) - Remote

Overview

Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting-edge banking products with attractive returns.

In Short

• Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
• Handle inquiries related to banking services, account management, transfers, and more.
• Manage back-office tasks including email and WhatsApp correspondence.
• Promote innovative banking products while adhering to transparency and regulatory standards.
• Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
• Achieve set quality standards and sales targets.

Requirements

• Preferably a degree in Business Administration, Mathematics, or Law.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, Access).
• Fluent in German at a C2 level.
• Customer-focused with strong empathy and active listening skills.
• Excellent verbal and written communication abilities.
• Analytical mindset with the ability to grasp new concepts independently.
• Strong commercial acumen and adeptness in client interactions.
• Effective problem-solving skills and a proactive, results-oriented approach.
• Ability to thrive in dynamic environments and adapt to evolving technologies.
• Previous banking experience is advantageous.

Benefits

• Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
• Permanent contract with a competitive salary of 20,730 EUR gross per year.
• 32 calendar days of annual leave.
• Opportunity for career advancement within a global leader in banking services.