Bilingual Technical Support Specialist (Italian & English) - Remote

Overview

Join our dynamic team supporting a global leader in luxury automotive innovation. We are seeking motivated individuals with a passion for technology and customer service to provide exceptional technical support to our customers across Italy.

In Short

• Provide timely and accurate technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to vehicles and software applications.
• Document and escalate complex issues to appropriate support teams.
• Educate customers on product features and self-service options.
• Maintain high customer satisfaction ratings through effective communication.
• Native proficiency in Italian and proficiency in English (B2 level) required.
• Prior experience in technical support or customer service preferred.
• Ability to work independently in a remote environment.
• Availability for a fully paid 10-day training program.
• Flexible work-from-anywhere arrangement within Greece.

Requirements

• Strong problem-solving abilities and a passion for customer service.
• Excellent verbal and written communication skills in both Italian and English.
• Ability to adapt to changing priorities.
• EU citizenship or valid work permit required.

Benefits

• Competitive salary of 1200 EUR gross per month.
• Comprehensive training and ongoing professional development opportunities.
• Opportunity to work with a global automotive leader.
• Full-time employment with a stable work environment.
• Relocation package including hotel accommodation and flight ticket.