Italian Speaking Technical Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver exceptional technical support to Italian-speaking customers across various channels, including phone, email, and chat.
• Troubleshoot and resolve customer inquiries related to software services efficiently.
• Document customer interactions and issues accurately in the CRM system.
• Collaborate with other teams to escalate and resolve more complex technical concerns.
• Engage in continuous training to improve product knowledge and support skills.
• Provide constructive feedback to enhance support processes and improve customer experience.
• Assist in onboarding and training new team members as required.

Requirements

• Fluency in Italian and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to work in a team-oriented environment.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity for professional growth.
• Dynamic work environment.
• Supportive team culture.
• Training and development opportunities.