Italian Speaking Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as an Italian Speaking Technical Support Specialist and enjoy the flexibility of remote work from the beautiful landscape of Greece!

In Short

• Deliver exceptional technical support to Italian-speaking customers via phone, email, and chat.
• Troubleshoot and resolve various technical issues efficiently and effectively.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with other team members to address complex technical problems.
• Engage in continuous training to enhance your knowledge of products and support techniques.
• Gather feedback from customers to help improve service delivery and customer experience.
• Assist in onboarding and training new team members as needed.

Requirements

• Fluency in Italian and English.
• Strong problem-solving skills.
• Excellent communication skills.
• Experience in technical support or customer service.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Flexible remote work environment.
• Opportunity to work with a diverse team.
• Continuous training and development opportunities.
• Competitive salary and benefits package.
• Supportive company culture focused on employee well-being.