Bilingual Technical Support Specialist - Remote

Overview

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

In Short

• Provide bilingual Spanish & English Email, Chat and Voice Support.
• Answer inbound inquiries during Pacific Standard Time business hours.
• Collect customer support requests and bugs for analysis.
• Evaluate existing tools and work with engineering to develop new tools.

Requirements

• Bilingual: Fluent in Spanish and English.
• Skilled in written communication in both languages.
• Natural instinct to empathize with users.
• Strong analytical skills.
• Excellent verbal and written communication skills.
• Comfortable with rotational shifts.

Benefits

• Creating a diverse and inclusive workplace.
• Equal opportunity employer.