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Consumer Credit Platform Specialist - Remote

Posted 2 weeks ago
Customer Service
Full Time
Portugal
11,620 EUR/year

Overview

Join us as a Consumer Credit Platform Specialist (French language) and play a vital role in our Relational Excellence Challenge. You'll be responsible for developing long-lasting, high-quality relationships with our customers, enriching our portfolio and driving growth.

In Short

  • Develop strong, long-term relationships with customers through effective communication techniques.
  • Optimize every contact, both inbound and outbound, by leveraging a commercial approach.
  • Manage your assigned portfolio with the utmost rigor and integrity, ensuring compliance with all procedures and safety rules.
  • Be a role model for exemplary customer service, consistently exceeding expectations.

Requirements

  • Speak French at a Native level.
  • Previous experience in a Contact Centre or Customer Service environment.
  • Prior experience in collections, banking, or insurance (a plus).
  • Excellent communication and interpersonal skills.
  • A passion for building relationships and exceeding customer expectations.
  • Strong organizational skills and the ability to manage time effectively.
  • A commitment to data security and compliance with procedures.

Benefits

  • The base salary is 11,620 EUR per year.
  • Additional benefits include meal allowance (1,908.72 EUR), role complement (550 EUR), and transport allowance (240 EUR) per year.
  • A performance bonus of 2,040 EUR per year is possible.
  • The potential gross annual income, including the bonus, is 14,318.72 EUR.
  • Health insurance is provided from day 1 and becomes free after 6 months.

S.S

SkillMatch Solutions

SkillMatch Solutions is a leading global travel portal dedicated to creating unforgettable travel experiences for customers around the world. With a focus on exceptional customer service, the company supports a diverse clientele, particularly German-speaking travelers, by providing personalized assistance and resolving travel-related issues. SkillMatch Solutions fosters a collaborative and innovative work environment, offering comprehensive training, flexible remote work options, and opportunities for career advancement. The company values diversity and inclusivity, aiming to redefine the travel experience for millions of customers globally.

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