Consumer Credit Platform Specialist - Remote

Overview

Join us as a Consumer Credit Platform Specialist (French language) and play a vital role in our Relational Excellence Challenge. You'll be responsible for developing long-lasting, high-quality relationships with our customers, enriching our portfolio and driving growth.

In Short

• Develop strong, long-term relationships with customers through effective communication techniques.
• Optimize every contact, both inbound and outbound, by leveraging a commercial approach.
• Manage your assigned portfolio with the utmost rigor and integrity, ensuring compliance with all procedures and safety rules.
• Be a role model for exemplary customer service, consistently exceeding expectations.

Requirements

• Speak French at a Native level.
• Previous experience in a Contact Centre or Customer Service environment.
• Prior experience in collections, banking, or insurance (a plus).
• Excellent communication and interpersonal skills.
• A passion for building relationships and exceeding customer expectations.
• Strong organizational skills and the ability to manage time effectively.
• A commitment to data security and compliance with procedures.

Benefits

• The base salary is 11,620 EUR per year.
• Additional benefits include meal allowance (1,908.72 EUR), role complement (550 EUR), and transport allowance (240 EUR) per year.
• A performance bonus of 2,040 EUR per year is possible.
• The potential gross annual income, including the bonus, is 14,318.72 EUR.
• Health insurance is provided from day 1 and becomes free after 6 months.