Support Technician - Bilingual English - Remote

Overview

We are looking for a passionate support technician with a focus on customer satisfaction. If you have a professional approach and advanced technical skills, this opportunity is for you.

In Short

• Provide level 1 and 2 technical support to users
• Diagnose and resolve hardware and software issues
• Manage support requests via a ticketing system
• Follow up on incidents and requests until resolution
• Collaborate with existing teams to resolve complex incidents
• Participate in the continuous improvement of processes and procedures

Requirements

• Significant experience in a similar role is required
• Excellent level of English (fluent or bilingual) for communication with English-speaking users
• Strong interpersonal skills and a great sense of hospitality
• Detail-oriented and committed to following existing procedures
• Collaborative and motivated to invest in a team environment

Benefits

• 50% coverage of health insurance
• 50% reimbursement of transportation costs
• Integration program of at least 15 days
• Opportunity to work with a market leader
• Stable management team (75% in the group for over 20 years)
• Profitable and continuously growing group
• Meal vouchers (9.5€ with 60% employer coverage)
• Referral bonuses up to 1000€
• Cultural benefits through a works council
• Training institute to support skill development