First Level IT Support - Remote

Overview

The First Level IT Support role involves assisting clients with their technical issues, ensuring excellent customer service while providing support for various computer systems and inventory units.

In Short

• Assist clients with first-level IT support
• Support for hardware and software incidents
• Manage inventory units and local network printer systems
• Receive and prepare materials for installation
• Demonstrate excellent customer service
• Good technical knowledge of workplace environments
• Monitoring production environment and procedures
• Incident and request processing using ITIL
• Experience in large enterprise IT support
• Fluent in English, Dutch, and French

Requirements

• Strong technical knowledge of Windows and O365
• Experience with collaboration tools like MS Teams
• Basic knowledge of Apple products
• Positive customer service attitude and interpersonal skills
• Organized, independent, and pragmatic approach
• Motivated to learn and improve
• Ability to work in a team environment

Benefits

• Remote work opportunity
• Supportive work environment
• Opportunities for skill development
• Inclusive workplace for people with disabilities