IT Level 3 Support - Remote

Overview

The IT Level 3 supports and optimizes the company’s back-end infrastructure using advanced tools and platforms. This role involves managing IT systems, automating processes, and ensuring reliable, secure, and scalable technology solutions. Comprehensive training will be provided.

In Short

• Support and advance the company’s back-end infrastructure using various tools.
• Comprehensive training will be provided; prior experience with these tools is not mandatory.
• Install, configure, and maintain critical IT environments.
• Apply medium to high proficiency in programming languages to automate IT services.
• Analyze and evaluate IT services to recommend optimal solutions.
• Develop scripts to streamline IT processes.
• Optimize and scale hardware and software solutions.
• Manage installation and maintenance of various IT platforms.
• Oversee ticketing systems and maintain troubleshooting documentation.
• Deliver excellent customer service and problem-solving.

Requirements

• Experience with Kaseya and similar tools is a plus.
• Knowledge of Office 365, Google Workspace, and Amazon AWS.
• Proficiency in programming languages.
• Strong communication skills.
• Ability to analyze IT services.
• Experience in managing IT environments.
• Problem-solving skills.
• Customer service orientation.
• Ability to work independently and in a team.
• Willingness to learn and adapt.

Benefits

• Comprehensive training provided.
• Opportunity to work with advanced tools and platforms.
• Supportive team environment.
• Career growth opportunities.
• Flexible working conditions.