1st Level IT Support - Remote

Overview

This position involves providing first-level IT support to users, resolving technical issues, and documenting support activities. The role allows for up to 70% remote work after training, depending on the individual's proficiency.

In Short

• Receive support requests via phone, ticket system, and email.
• Analyze and resolve technical issues in first-level support.
• Document support processes in the ticket system.
• Act as a point of contact for IT-related inquiries and problems.
• Possibility to work up to 70% from home after training.

Requirements

• IT affinity, including career changers with IT knowledge.
• Basic to good knowledge of Windows 7 and Windows 10, Microsoft Office, and IT infrastructure.
• Experience in IT support, user helpdesk, or service desk roles.
• Familiarity with ticketing systems.
• Good to very good German language skills.

Benefits

• Basic and advanced training provided by the client.
• Up to 70% remote work possible after training.
• Structured onboarding process.
• Independent and responsible tasks.
• Attractive monthly salary.
• Project bonuses.
• Holiday and Christmas bonuses.
• Employee referral program.
• Personal support.
• Modern IT workplace.
• Opportunities for professional growth.
• Good public transport connections.