IT Support 2nd Level - Remote

Posted 16 weeks ago

Customer Service

Full Time

Worldwide

Overview

As an IT Support 2nd Level professional at SBIT, you will be a key component in providing reliable support to our clients, both remotely and on-site, ensuring smooth operations and effective problem resolution.

In Short

You will take responsibility for service requests and issues, ensuring they are resolved efficiently.
Analyze problems, prioritize tasks, and document solutions within our ticketing system.
Work with modern Microsoft technologies including M365, Entra, and Exchange Online.
Provide on-site support to clients as needed, becoming a trusted point of contact.
Identify opportunities for process improvements and contribute actively to the team.

Requirements

Background in IT (e.g., IT specialist in system integration) or equivalent experience.
Familiarity with Microsoft 365, MS Azure, and other related technologies.
Experience supporting Windows clients and servers; knowledge of Intune is a plus.
Understanding of antivirus solutions is beneficial.
Motivation to learn and grow in new areas is essential.

Benefits

Continuous learning opportunities including partner training and technology certifications.
Flexible work-life balance with remote work options.
Health and fitness perks, including job tickets and wellness resources.
Strong team spirit and supportive work environment.
Modern office equipment and amenities to enhance your work experience.
Additional benefits including vacation days, psychological counseling, and sabbaticals.

Translated from German

SBIT AG

SBIT AG is a modern IT service provider with over 25 years of experience in debugging IT systems for clients. The company prides itself on its collaborative team environment, where each department plays a crucial role in the overall functionality of the organization. SBIT AG emphasizes the importance of teamwork, personal development, and a healthy work-life balance, offering genuine remote work opportunities and a management team that listens to its employees. With a focus on continuous learning and a supportive workplace culture, SBIT AG is dedicated to enhancing IT systems and providing exceptional customer support.

Share This Job!

Save This Job!