IT Support Specialist - 2nd Level - Remote

Overview

Sander & Doll has been developing market-leading software solutions for the craft industry for over 35 years. We are sustainably growing, investing in technology and people, and are looking for you to join our support team. You will work in a structured manner with the latest technology and a strong team behind you.

In Short

• Provide 2nd-level support for our customers in the craft industry via phone, email, or remote.
• Analyze complex error patterns and independently find technical solutions.
• Install updates, conduct database analyses, and plan adjustments.
• Document clearly and escalate issues to development & product management if necessary.
• Optional: Conduct online customer training (only if you want).

Requirements

• Completed training in IT or comparable experience.
• Proficient in Microsoft systems, networking, and ideally SQL.
• Structured working style, high customer orientation, and team spirit.
• Very good German language skills, both spoken and written.

Benefits

• Permanent contract & secure job at the market leader.
• 2-month MasterClass with a mentor and individual onboarding.
• Personal career path and development opportunities.
• Flexible working hours, mobile working by arrangement.
• Collegial team, modern offices, and central location in Düsseldorf.
• Company events, open feedback culture, and respectful interaction.