IT Specialist (m/f/d) 2nd Level Support - Remote

Overview

The Kardex Group is a leading manufacturer of dynamic storage, retrieval, and distribution systems. We are looking for an IT Specialist to join our customer-oriented service team in Neuburg an der Kammel to provide 2nd Level Support.

In Short

• Clarify software-related customer inquiries and develop solutions.
• Provide high customer satisfaction through targeted software application consultation.
• Recognize and initiate software-specific business potentials.
• Manage and monitor our ticket system for installations and updates.
• Plan and implement software solutions remotely or on-site.
• Maintain system functionality by testing computer components.
• Work in a dynamic, international company with growth opportunities.
• Flexible working hours with options for mobile work.
• Attractive benefits including corporate events and health management.
• Supportive team environment with extensive onboarding and training.

Requirements

• Completed IT training or degree in computer science.
• Several years of practical experience in helpdesk roles.
• Strong knowledge of networking protocols like Ethernet and TCP/IP.
• Good understanding of Windows operating systems and applications.
• Experience in warehousing and logistics processes is a plus.
• Strong customer service skills, even in challenging situations.
• Good communication skills in German and English.

Benefits

• Long-term perspectives in a growing international company.
• Valuable support through great team spirit and onboarding.
• Flexible working hours and 6 weeks of annual leave.
• Attractive compensation and retirement benefits.
• Corporate benefits, team events, and employee restaurant.
• Bike leasing and health management initiatives.