IT Support Specialist - Remote

Overview

We seek an experienced IT Support Professional to assist small businesses with technology-related issues. The ideal candidate should have a strong background in IT troubleshooting, system maintenance, and network support and excellent communication skills to provide clear and effective guidance to non-technical users.

In Short

• Provide remote and on-site IT support for small businesses
• Troubleshoot hardware, software, and network issues efficiently
• Assist with system setup, maintenance, and security updates
• Support email, cloud services, and software applications
• Guide users through basic IT training and best practices
• Implement data backup solutions and cybersecurity measures
• Respond promptly to IT service requests and technical inquiries

Requirements

• Proven experience in IT support, system administration, or technical troubleshooting
• Strong knowledge of Windows, MacOS, and common business applications
• Familiarity with cloud-based services, network configurations, and security protocols
• Ability to diagnose and resolve technical issues efficiently
• Excellent communication skills with the ability to explain technical concepts in a simple manner
• Self-motivated and able to work independently while managing multiple tasks
• Experience supporting small businesses is a plus.

Benefits

• Opportunity to work with diverse small businesses
• Flexible working hours
• Professional development and training opportunities
• Supportive team environment