IT Support Specialist - Remote

Overview

The IT Support Specialist at OpenUp will ensure the seamless operation of our infrastructure and digital tools, providing first-line support for IT-related issues and collaborating with the Product Manager and Developers to enhance system performance.

In Short

• Provide IT support to employees and clients, troubleshooting technical issues.
• Ensure smooth system operations, proactively resolving IT challenges.
• Track, manage, and communicate IT issues, acting as the first point of contact.
• Oversee company assets and maintain up-to-date technical documentation.
• Enhance digital security and educate colleagues on security policies.
• Support the Office Manager with IT setup for new locations.
• Collaborate with the Product team to implement and improve systems.
• Continuously identify and implement IT process improvements.

Requirements

• Strong foundational knowledge of various computer systems and IT tools.
• Excellent communication and service-oriented mindset, with keen attention to detail.
• Proactive and solution-focused, eager to take initiative and solve problems efficiently.
• Adaptability and enthusiasm for working in a fast-paced, start-up environment.
• Desire to grow in an IT role and continuously develop your technical skills.
• Ability to quickly learn and adapt to new digital tools and systems.
• Fluent in English. (Dutch is a nice to have)
• Minimum 2 years of experience in an IT or digital support role.
• Comfortable working in high-pressure environments which require a calm, solution-oriented mindset.

Benefits

• Yearly development budget of €1500.
• Company wide training programs.
• Daily healthy and vegetarian lunch at our office.
• Flexible work model (hybrid and options for remote work).
• Monthly drinks and company wide summer fest and other fun activities.
• 27.5 vacation days per year.
• Free and unlimited access for you and your family to all our products, including our psychologists.